Misselling Issue

[MaryMc]

Hi all,

Recently upgraded from a Copper line to a Fibre line.  Was missold a product when I recontracted and am astonished at how this was done and only came to light when my bill was produced.

Where do I go for help from here? What department do I ask for when I ring?

TIA 

[jac_95]

Hi @MaryMc 

If you can explain the issue the community maybe able to help.

If you have a query over your bill you can call customer services and speak to the billing and accounts team: 0330 1234 150