Returning a HUB without receiving a new one

[JoshPoole]

I recently moved homes and with that I transferred my wifi to the new home and decided to upgrade, initially I was told I’d receive a new hub but then got a text saying my old hub is compatible with the upgraded wifi and all I needed was a new cable. I received the cable and the engineer installed my fibre and that was that but now I’m receiving texts and emails saying if my old kit isn’t returned I’ll receive a £50 charge fee and I can’t find anywhere that can resolve this issue. 

[JohnC2 · Accepted solution]

Hi @JoshPoole, sorry you're getting these reminders after been told to keep your hub for the new connection. I've sent you a Private Message so you can get in touch with the Mod team and we'll help you resolve this.

Cheers

John