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G8ZIG
Contributor

on ‎02-10-2025 12h51

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Message 1 of 2

Missing Bill

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I alway receive a prompt email on 26th Month telling me a bill is available to download.  Nothing has been received on 26th September or later to date. I checked my account online and there is a message thanking me for paying the September bill.  It confirms my next bill will be taken 3rd Novemebr or thereabouts.  When I look at my last bill other only show the August bill.  I have checked my bank and no monies have been paid.  Has there been a general problem with BT accounts?

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imjolly
Distinguished Sage
Distinguished Sage

on ‎02-10-2025 12h54

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Message 2 of 2

Re: Missing Bill

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contact billing using message now and they should be able to help you

https://www.bt.com/help/contact-bt/account-and-billing/broadband



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