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Message 1 of 3

Missing Return Kit

Can anyone point me in the right direction as I’m still getting notification that I haven’t returned my kit. I’ve returned it 3 weeks ago and when I checked the tracking, it just says that Royal Mail has it. Where do I need to get in touch to send the proof as I don’t want to be charged with this fee. 

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Message 2 of 3

Re: Missing Return Kit

usually takes 3/4 weeks for BT to update records

you can contact billing to get updated

https://www.bt.com/help/contact-bt/account-and-billing/broadband



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Message 3 of 3

Re: Missing Return Kit

Don't you need to contact Royal mail to see why they still have your item rather than hving been delivered to BT?

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