Mod PM Request

[RainingRoses]

Hello,

Can a staff member send me a PM please. It's regarding my direct debit and a router issue. I tried help chat and email but there hasn't been much progress.

(I understand this is a community forum mostly with volunteers)

Thanks

Ryan

[licquorice]

First of all the mods don't have account access, secondly they are not a shortcut for issues that can be resolved through normal channels.

[RainingRoses]

But as I said, the issues haven't been resolved through the normal channels. That's why I'm here and I'd still like to talk to someone via PM.

[licquorice]

That doesn't mean they can't be resolved by normal channels. 

You haven't even stated what the problem is and what you have tried.

[Rach_H]

Hi @RainingRoses,

Welcome to the Community!

We do not have account access here on the Community, so you can certainly send us a Private Message, but it would be best for you to give our team a call to get your query resolved.

Rach