Move from unlimited to essential

[Kel40]

Hello,

I’m wondering if anyone can help me

I am on universal credit and cannot work at the moment, due to health issues.

I, like many others signed up to BT on the advice of My work coach to apply for low income broadband, before essentials was implemented.

I received and sent back the relevant info via post and ended up on the broadband unlimited package.

I still cannot work due to health issues, I am in the lcwra group with the dwp.  With the cost of living increases, I’m concerned I will struggle further.

Is there a way to move to a low income package?

thank you for reading.

[imjolly · Accepted solution]

this gives more information

https://www.bt.com/exp/broadband/home-essentials?s_cid=con_bt_dg-home_awin_aff_vidAJM_110483-Editori...

[Kel40]

Thank you for your quick response, I have read this page and tried to understand it.

I have applied via that link.