Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
michaelboateng431
Beginner

on ‎15-10-2026 12h53

83 Views
Message 1 of 2

Moved overseas: Need replacement return bag sent to UK address & final bill query

Go to solution

Hi BT Community / Moderators,

I recently moved abroad to another country and cancelled my BT broadband contract. I am unable to call customer service from overseas, and I need help with my account and returning the Smart Hub.

I have left the Smart Hub at my former apartment in the UK so someone there can post it back for me. However, I did not receive an email with the return label/QR code, and no physical return bag arrived before I left.

Could a moderator please help arrange for a physical replacement returns bag to be sent directly to a specific UK address, or send a digital printable label?

My billing cycle was prepaid starting on the 12th of each month. I vacated the apartment on the 6th, but my account is showing a new £30 monthly charge alongside a £43 early cancellation fee. Could you please check if my final bill will be pro-rated for the 30-day notice period?

Thank you for your assistance.

0 Ratings
Reply
1 REPLY 1
imjolly
Distinguished Sage
Distinguished Sage

on ‎15-10-2026 12h59

80 Views
Message 2 of 2

Re: Moved overseas: Need replacement return bag sent to UK address & final bill query

Go to solution

as you obviously have internet connection then try contacting billing team using message now and they should help with your bill and organise a returns bag

https://www.bt.com/help/contact-bt/account-and-billing/broadband



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Reply