Moving Broadband from BT to EE with no voice landline

[laurenceprestage]

Many thanks Neil, I will do as you suggest.

[laurenceprestage]

Thank you for the suggestion to contact BT Broadband | BT Help
I have just had a message chat with them and they have said :

(Mon, 26 Aug 2024 17:08:43) BT : I can see that take over request already raised and your BT account will be
moved to EE on 9th September 2024.

(Mon, 26 Aug 2024 17:09:17) Laurence: Correct

(Mon, 26 Aug 2024 17:11:21) BT : And your Early termination fee will be removed once the final bill will be
generate after 14 days from the cancellation date of your BT account I have
just confirmed from our team , sounds fine ?

(Mon, 26 Aug 2024 17:12:08) Laurence : That's perfect Thank you.

So all sorted, many thanks.

[marco806]

It beggars belied that a parameter has not been added to EE/BT computer systems, to ensure pointless and stressful correspondence is not sent unnecessarily to customers.

Having said all that if folk do want to move to EE, (when out of contract) the sensible thing it seems, is not to do it via BT , but go straight to EE, as you will avail yourself to new customer deals that are far more favourable.

And lets not forget the extra work BT and EE staff have to do, to tidy up the ongoing shambles.

[Puma937]

@marco806 - If you are a current BT customer (in or out of contract) you cannot simply sign up to EE as a new customer. You are treated as an existing customer of the BT Group, based on address, telephone number and contact details.