Moving house but lousy deal

[Muffer_2]

Ok so i'm a BT customer of over 25 years and paying for out of contract Fibre with BT Halo 3 at £48.99 pcm.

We're moving house on 15th May and wish to transfer my package BUT; Guess what? my package will then cost just the same for a 24 month contract! What's the issue I hear you say?

The ISSUE is that a good friend and work colleague of mine gets Fibre 900 at much less than that and far better connection!

Can someone here that is actually with BT Customer Services explain?

[Kimberlin]

This is a customer to customer forum, there are no BT customer service employees here, you’ll only get general advice.

Remaining a BT customer is mostly a choice, there are other ISP’s available if you think you’re getting a poor deal. Obviously, if you’re already tied into a contract, you’ll probably have to ride it out. Halo 3 won’t be doing you any favours price wise.

Don’t think that being a long standing customer will secure you any special deals either. Best of luck.

[iniltous]

You can’t compare Halo benefit packages to non Halo ones , Halo seemingly can add £15-£20 a month , so your £49 without Halo probably would be £29-£34 range ….you don’t make it clear but if a work colleague can get FTTP from Openreach and has 900Mb but you can’t get FTTP so are unable to get more than Fibre 2 (80Mb) that’s not BT’s fault.
As far as asking someone from BT Customer service to explain, this is a customer to customer forum , not a channel into BT , and although BT staff are the moderators , the BT Mods on here don’t have individual account access and suggest you call BT

[imjolly · Accepted solution]

@Muffer_2 

if you are out of contract then why not just terminate BT contract and start a new contract with another provider who can give your faster connection and better deal.  As out of contract there are no cancellation charges