I am moving house so tried to complete the form online to do this, I was met with an error that due to an open PROVIDE order on my account this couldn't be done until 7 days after my move date.
I rang and spoke to a representative and, whilst they were very helpful, their hands were tied and all they could offer me was a 30 day rolling temporary WiFi at £35 and a £6.98 delivery fee. Given that BT gave me no notice of carrying out work that would mean I can't make changes to my account, and this is through absolutely no fault of my own, it seems ridiculous that I'm out of pocket to ensure we have a continued internet connection when we move house.
I understand if the system is setup so that no changes can be made whilst work is being carried out, but I would have expected BT to provide the temporary access free of charge, or be able to credit my account with the amount I'm out of pocket if there's some strange interaction with it being provided by EE.
