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linzicarl2022
Aspiring Contributor
202 Views
Message 1 of 5

My 1st bill

How long aftervyour broadband goes live is your bill to be paid

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4 REPLIES 4
Carlusha
Recognised Expert
166 Views
Message 2 of 5

Re: My 1st bill

@linzicarl2022  You will be able to see the due date on your MyBT. As you cannot access this, you will have to wait until Mandy the Moderator sorts out your password problem.

-Richie-
Guru
133 Views
Message 3 of 5

Re: My 1st bill

1st bill is typically generated a few days after it goes live, that first bill will be slightly higher than normal, this is due to BT billing in advance, so you'll have the few days between going live and the bill generated, then a month in advance plus any activation/setup or postage charges, once generated the payment is due around 7 days later.

Month 2 will be the normal price you agreed when you joined.

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linzicarl2022
Aspiring Contributor
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Message 4 of 5

Still cant get on my bt

I still cant get on my bt it wont let me add an account and i dont know what my phone number is and i want to see my my 1st bill is and when it needs paying 

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DavidM
Moderator
Moderator
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Message 5 of 5

Re: Still cant get on my bt

Hi @linzicarl2022 and thanks for posting.

Sorry you're having problems with your MyBT. I'd like to take a look at this for you. I'll drop you over a private message now so you can get in touch.

Cheers

David

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