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Maciek4167
Beginner

on ‎20-06-2023 14h19

296 Views
Message 1 of 2

My BT ID homepage is showing: "Sorry, we can’t get your account details at the moment"

I have had this issue when I was with BT before and it wasn't fixed for the entire year. I have it again after purchasing a new package, how do I fix this error so I can view the homepage?

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NeilO
Moderator-Retired

on ‎20-06-2023 14h31

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Message 2 of 2

Re: My BT ID homepage is showing: "Sorry, we can’t get your account details at the moment"

@Maciek4167 I'm sorry about that, we'll probably be best deleting that BT ID to allow you to re-register it again with your new account details. 

I'll send you a private message so you can contact the moderation team and we'll be happy to help.

Thanks

Neil 

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