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Message 31 of 39

Re: My BT logout button missing

 
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Message 32 of 39

Re: My BT logout button missing

Thanks for letting us know @Ts101 

Glad this is now sorted for you and you can log out 🙂

Have a lovely weekend. 

Leanne. 

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Message 33 of 39

Re: My BT logout button missing

 

I have now started having this same issue.

When I am logged in to my account the logout button is missing.

I need to be able to log out to log back in to other unlinked accounts.

 

Log Out button missing_3 Jul 2025.JPG

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Message 34 of 39

Re: My BT logout button missing

That screenshot shows you are logged out.

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Message 35 of 39

Re: My BT logout button missing

No, I absolutely am not logged out. 

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Message 36 of 39

Re: My BT logout button missing

 

Here are two screenshots of the same page, one with dropdown menu the other without.

 

Log Out button missing_3 Jul 2025_cc.jpg

Log Out button missing_3 Jul 2025_d.JPG

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Message 37 of 39

Re: My BT logout button missing

You must be, it shows a log in button.

Clear your cookies and cache from your browser.

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Message 38 of 39

Re: My BT logout button missing

Delete the screenshot, it shows your account number!!

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Message 39 of 39

Re: My BT logout button missing

 

Thank you, clearing my cache has sorted it.

Whatever was happening I was definitely logged in as I was able to look at all my account details, usage, etc., etc.