My BT logout button missing

[James-B]

Hi @Clarkatron,

This issue has been marked as resolved by our incident management team.

Please can you check it's now working for you?

Thanks

James

[Ts101]

It’s now June 2025 and this is still not fixed.

Dose BT realise how much time wasting for it’s “valued  customers” happens.

This is not good enough BT

hopefully might be sorted by Christmas 🤷

[Clarkatron]

• Just checked as I thought this was sorted ages ago. The log out button is definitely there. Was this your issue?

[Ts101]

Thanks for your reply.

Please could you let me know exactly where it is?

 Thanks 

[Clarkatron]

Are you on the App or website?

[Ts101]

Website
Thanks

[licquorice]

---

@Ts101 wrote:

Thanks for your reply.

Please could you let me know exactly where it is?

 Thanks 

---

In the same place as the log in button, it becomes log out when logged in.

[gg30340]

@licquorice 

Thanks for confirming that with a screen print. 

Apart from mentioning that you must be logged in in order to log out it, which I assumed most people would be when they actually wanted to log out, it was posted in message 2.

[Clarkatron]

• Hello there TS101! Just looked into this and once you are logged in to the website to log out just click on My BT top right on purple bar. This will bring up an additional menu where you will see the log out top right. Hope this helps. 

[Ts101]

Thank you for your comments,

Feeling a tad stupid however I will share.

I only viewed my account in portrait mode where  the whole toolbar doesn't show. Turn the phone to landscape and then everything becomes clear.

Thanks to you all for your help.

Over and out.