Thank you; I am elderly and not very techy. All I know is that I was in contact with BT direct in April and May and was told it was a known fault. It's taking a long time to fix!
The problem was fixed fairly quickly for BT and they are not in the habit of contacting people to tell them that a fault such as what had happened has been fixed.
Issues with My Bt affected different customers in different ways. My understanding that customer support were supposed to have an escalation route for customers who were continuing to experience issues.
