I have access to my Bt app but all I get is sorry we can get those details there’s a hitch at our end , at the start in October my account was set up 3 times and I have those accounts in the drop down box in my Bt app I think that two of the accounts that are not active need to be cancelled as I can not see any of my package or bills and this has been since November and I have spoke to several people about this problem and the case has been opened and closed and still the same .
Solved! Go to Solution.
Hi @ptranter, welcome to the forum and sorry that this was not resolved on your previous contacts.
I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.
Cheers
John
Hi @ptranter
Thanks for sending us your details.
Can you advise if the issue is still persisting? Or if it's resolved.
Thanks
Stuart
Hi yes my problem has been resolved thanks very much