MyBT - What is going on !!!

[Dave-Helston]

What is happening to MyBT, I can login but "always" get:

Sorry, we can’t get your account details at the moment

[imjolly]

there are numerous post like yours on the forum if you scroll through or use search. have you tried uninstall app and then reinstall?  as a sufferer like you mine is now working as is many others

[Dave-Helston]

Yes, and I've read loads of them.

I do not use the "App" I access via the website.  Also yes, tried different browsers, clearing cache and cookies does not help.

I can "login" to the account no problem, just when logged in you then get the message I posted in original post.


This is what I see:

[Linzi_H]

Hi @Dave-Helston 

I'm going to send over a Private Message to grab a few more details. 

Linzi