I have recently taken a 7 day free trial for NOW TV Boost, but I want to cancel. It looks like I cannot cancel online - could you please advise how to cancel? Surely this doesn't adhere to consumer rights? It mentioned that it can be cancelled at any time.
Regards
Scott Robertson
Solved! Go to Solution.
Hi, @srobertson73 welcome to the community, have you tried to cancel it on your Now TV account?
Thanks
Neil
Neil,
Thanks for the reply. As the NOW TV Boost was for a 7 day trial, there is no way to cancel it online. You can only cancel it online after the 7 day trial period expires and you pay for a month.
Therefore, the only way I found to cancel it was to create a support chat, and following security checks, some questions.. the support person was able to cancel it for me. It takes about 20-30minutes, so it's not ideal.
This doesn't happen with other subscriptions during free trials (e.g. Netflix, Apple TV, etc).. so I raised a complaint that this should be highlighted before any free trial is purchased.
Thanks
Scott
Thanks for getting back to us @srobertson73.
That is not good at all as you are supposed to be able to cancel free trials before they run out.
If you've taken a pass through NOW they give this advice on how to cancel:
"Head to NOW Membership, hit Cancel membership next to the one you don’t want any more, then follow the onscreen steps. (We recommend using a desktop, laptop or tablet to do this rather than a mobile.)"
I'm not sure if you tried a desktop view rather than mobile view. In any case, I am just glad that it has been stopped for you now.
Thank you
DanielS