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Message 1 of 4

Need a Valid Postcode for returning my BT Hub for TV

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Hi,

My BT services ended, and I have received a return package for sending my stuff back.

However the return postcode is not valid on Royal Mail website, and I am not in a position to go to a post office to drop the kit off. 

Please can you provide a valid returns postcode that I can send the stuff to? I've now been charged £80 for not returning it. 

thegas_0-1678806246625.png

 

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Message 2 of 4

Re: Need a Valid Postcode for returning my BT Hub for TV

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How to return and recycle your BT equipment for free | BT Help it states there you can book an at home collection by following the link too, is that what you've been following?

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Message 3 of 4

Re: Need a Valid Postcode for returning my BT Hub for TV

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Thank you very much, I was not aware. I followed that link and arranged a free collection. 

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Message 4 of 4

Re: Need a Valid Postcode for returning my BT Hub for TV

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BT RETURNS ADDRESS.png

 I Used this address as this was the only one that the royal mail website accepted for collection

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