Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
fossilcole
Beginner

on ‎25-05-2022 14h23

470 Views
Message 1 of 2

Need to change Personal Account Details. My mobile contact number has been compromised

I am unable to sign in to MyBT as the process is to send an authentication code to my mobile phone. My mobile phone has been compromised and I now have a new mobile number. The authentication code is being sent to my now defunct mobile phone. I can't get past this to amend my details with my new mobile phone number.

0 Ratings
Reply
1 REPLY 1
imjolly
Distinguished Sage
Distinguished Sage

on ‎25-05-2022 14h37

462 Views
Message 2 of 2

Re: Need to change Personal Account Details. My mobile contact number has been compromised

try phoning CS 150 or 0800800150 from your mobile and they should be able to help you get account updated



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply