So i have just had renew my mothers BT broadband contract due to expire next week, her current deal had Ballooned to over £80 a month through price increases over the last 2 years when it started low £70's.
She was on fibre 100, 700 free minutes and month and BT Sport. we were told to keep that exact same package it would be £83 pounds per month so we had to remove BT Sport to bring it down to £65.
It just seemed a expensive So i went looking at Broadband deals on the BT website and and from what i saw Fibre 100 with phone is £40 a month so i made a customized package including 700 free minutes and i came to £42 a month.
I thought that line rental was now included in the overall price of broadband packages sold so if that's the case i'm not seeing why there is such a difference in what i was quoted over the phone compared to that price unless that price does not included line rental. £65 vs £42 is a huge difference.
Thank you.
