Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
helto
Beginner

on ‎24-04-2024 10h44

309 Views
Message 1 of 2

New BT broadband account not showing broadband in product section of MyBT

I have recently moved home and took up BT FTTP broadband and was given a new account at the new address. However, when logging in to that account in MyBT, nothing shows up in the product list for that account number.  When clicking on the ‘Your Products’ icon I am presented with the a Premium Email product from a different much older account from a previous address.

Is anyone able to guide me to a  solution?

My hope is to transfer the email addresses into the broadband account, ending up with just one account at the new address.

Helto

 

 

0 Ratings
Reply
1 REPLY 1
imjolly
Distinguished Sage
Distinguished Sage

on ‎24-04-2024 21h32

249 Views
Message 2 of 2

Re: New BT broadband account not showing broadband in product section of MyBT

You need to phone CS 03301234150 and they should be able to sort out your accounting problem



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply