New BT contract

[maxsam]

Have just taken out a new contract, the contract before was in my Wifes name, but i can not find any thing on My BT regarding my account or account number, when i go on my BT all that comes up is my Wifes account details. many thanks.

[Keith_Beddoe]

@maxsam 

Has your wife`s broadband service now been ceased, or is she just out of contract with BT?

Bear in mind that BT are on strike today, so no orders will be updated.

[maxsam]

Yes thank you, yes both phone and broadband stopped, as with contract, we did it, the reason being so the contract would be in my name so i could get Home Essentials.

[imjolly]

did you check that you qualify for home essentials - remember the BT account and benefit claimant must be the same. 

 https://www.bt.com/exp/broadband/home-essentials?s_cid=con_bt_dg-home_awin_aff_vidAJM_110483-Editori...

[maxsam]

yes did all that, and yes i do qualify, and the account and the benefit are both in my name. thanks

[maxsam]

hello, no the broadband is up and running as is the phone line, and I am now the account holder. thanks

[imjolly]

did you follow the link I posted and select existing BT customer and follow it through  should enable you to order if eligibility check ok

if still problems then phone CS 150 or  0330 1234 150 from mobile and they should be able to help you

[maxsam]

Hello. yes have done all you said, I am now dealing with Consumer- Resolution team @bt.com. My Home Essentials package should have been acctivated 19/12/2022 but has not, Person from there phoned today and said there is still problems, being going on now over 3 months, now he will phone me 30 dec, what to do? thanks