New Customer, thinking of 24 month contract.

[egward53]

New to BT thinking about a 24 month full fibre contract, however we might be forced to move home within that time.

Will be happy to continue with BT at another address, but what if FF is not available, will it be OK to continue on a downgraded package without any penalties?

[licquorice]

yes

[WSH]

As I understand it, if they can provide any sort of a package you are obliged to continue with the contract.

The danger here, of course, is that even if ADSL is the only thing available you are still obliged to honour the original contract.

[iniltous · Accepted solution]

For clarification, if you had (for example) 900Mb FTTP and moved to somewhere that didn’t have FTTP but FTTC and that would ‘only’ deliver  70-80Mb , you don’t continue to pay for a speed you can’t get , but you would  pay for F2 , so would see a reduction in cost as well as speed , but there have been some examples of people being excused early termination charges because the speed they once had isn’t available at the new address ……so in effect it’s a no risk proposition , you take whatever is available to not break your ‘contract’ , but pay according to the speed you can get , or you can potentially leave for ‘free’ , there isn’t really a downside apart from possibly a speed less than you would like 

[egward53]

Thank you for the full clarification and detailed reply, this is what we were hoping to hear and will go ahead and order now.

Much appreciated.

[gg30340]

If you do move home use the procedure in this link.

https://www.bt.com/exp/moving-home