Just signed up with BT. Activation for Broadband today 8th November. So what has happened... BT disconnect my old broadband provider at just after midnight last night... and send me text this morning to say "your now live". Sounds great right? However what they neglected to do was send me a broadband hub and TV box in time for broadband activation date. So now left with no broadband and no equipment either to connect to BT broadband.
Delivery package shows it has been in Swindon now for a couple of days and not moving (to me it looks like it is lost). When I call to chase it this morning I get a very simple "yeah that should not have happened and they should have sent this out weeks ago as you placed your order on 24th October, hmmm would you like to take out a new sim card to help you with data!!." So at the point a new customer is left without broadband they try to upsell me their sim cards! I could not believe it. I left BT a couple of years ago due to poor service, I thought I would give them a second chance... but what a poor start. They have now left me with "Nothing we can do...wait until Wednesday and I will call to see if it has arrived and we have to wait 10 days with Royal Mail to allow delivery" Where is the urgency ?!? So basically I should wait up to 10 days before BT will consider sending out new router and tv box or before they would even consider perhaps given some urgency to dispatching some urgent equipment. I work from home and now left with no broadband as I do not have the hardware to connect to it.
Pretty disappointed with this start. Really poor. I had to leave the call with "lets see what happens". Wow... lack of support to find a solution was very surprising to me. I wonder, am I within my rights to cancel already should equipment not arrive ASAP?
😞 😞
