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FleurPot
Beginner
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Message 1 of 2

New Returns Address for old equipment?

While clearing out some bits in the loft I found my old halo hub, complete with returns bag. I took it to the post office but they said that its the wrong pre paid envelope I need to get a new one.

According to https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo I should have a link on MyBT to return equipment but I can't find it anywhere? 

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NeilO
Moderator
Moderator
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Message 2 of 2

Re: New Returns Address for old equipment?

Hi @FleurPot Thanks for posting, I can help organise a returns bag and have sent you a private message so you can send over your details to the moderation team.

Thanks

Neil 

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