New broadband deal

[Wendy34]

Have set up a new broadband deal, logged into my account, says we have an order in progress click link,  we then get a red banner saying some internal error has occured not able to view any orders on account as they are no active order.   Havnt got no order number or anything just contract summary with no name or reference. Been with bt for a very long time. Foned nearly everyday. They keep clearing it and starting again. But nothing is working . Help what can i do

[Lesley_W]

Hi @Wendy34 

Welcome to our community. 

 I'm sorry you have been having trouble with your order. When you spoke to the team, did they say what was happening to cause this?

Lesley

[Wendy34]

Hi, spoke yo abou 10 different people, a young checked there is switch attached to our account, basically that we were switching.we cancelled it a while ago, so our new deal couldnt go through. Shes filled in a ddi to get it removed. In the mean time the bt routert has stopped working. Spoke to some one to day will send a new one out,but we will not get it because no orders are going through because of this  switch which is attached to the account. She said the ddi will take it off. Can u help to push this quicker, now we havnt any broadband router thats working

[Wendy34]

Can any help please our problem?