New broadband order - cannot select new appointment

[NicW22]

I am account manager for my Mum's account - she has placed an order for new broadband, and the current info on the track order says 'we're sorry our engineer coulnt make your appointment, A new appointment needs to be booked - please choose a slot by clicking the Change Appointment button below'.

There is no change appointment option, clicking more appointment info brings up the below, does anyone know what this means/do I just need to call them? Thanks

[NicW22]

Please can a moderator delete this post - I posted in the wrong section by mistake, have reposted in broadband, thanks!

[gg30340]

This is in the right section. It is in regards to your package, not a problem with your broadband as such.

[imjolly · Accepted solution]

If you are using mobile are you set to desktop view or alternatively is pc/laptop and see if that helps. If not then phone CS 03301234150

[NicW22]

Tried checking on laptop as well as phone, was just the same. Will give them a call, thanks.