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Ellie1972
Beginner

on ‎26-05-2025 18h24

491 Views
Message 11 of 13

Re: Cancellation charge

I was completely  misadvised and it seems you cant trust anything  BT say over the phone, their agents dont appear to be trained properly  and they honour nothing they offer , the worst customer  service experience  I've ever had .   But I will be requesting  a copy of all the calls and sending  them to Ofcom

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Ellie1972
Beginner

on ‎26-05-2025 18h28

488 Views
Message 12 of 13

Re: Cancellation charge

I think it's very poor that u can't trust what ur advised over the phone. I've been on trustpilot and can see alot of customers have had the same awful customer  service.

They new I was still in contract and I can no longer afford the package they offered to cancel as a goodwill gesture and now they have back tracked on it all . 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎26-05-2025 19h39

462 Views
Message 13 of 13

Re: Cancellation charge

Did you actually ask if there would be cancellation charges if you ended your TV contract which is different to your broadband contract?



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