No reward claim available

[new2026]

I signed up to BT through a link from moneysavirngexpert.com about 6 weeks ago. I saved the link so I could claim my reward when the 30 days passed. When I click on the link and log in, it says no rewards available. How do I go about getting the reward card? I called BT who referred me to Pure Card, they say they can't help with this.

Has anyone had this problem and got it resolved? I only went for this contract because of the reward card.

Thanks

[imjolly]

did you read this similar post before posting?

https://community.bt.com/t5/Bills-Packages/Reward-Card/td-p/2458344

[new2026]

Thanks for your reply imjolly.

I did search through posts before posting myself  but couldn't find anything that helped. I am not receiving any emails from BT telling me to claim, I had made a note on my calendar to do so after 30 days. 

I have spoken to BT again and they are looking into it for me.

[Katie_B]

Thanks for keeping us updated @new2026. 

It's great to know our customer care team are looking into this for you. 

Katie

[new2026]

This has not been solved.  BT said I should hear back in 5 working days so I am waiting that time for a reply. If I don't get a reply I will chase BT.

I will post again after that. 

[Leanne_T]

Hi @new2026 

Thanks for coming back to us. 

It would be great if you can let us know how you get on after the team have fully investigated this for you. 

Leanne.