Thanks for the reply. There was no prior communication to inform of an alleged ‘missing’ item in my returns and no positive confirmation of return of items either (albeit ‘partially’ as deemed incorrectly by the individual overseeing the return). Having checked on the delivery tracking status and saw it was returned by the carrier successfully, I took the silence from BT as being all in hand and thought no further of it.
Then having had no contact whatsoever (my account had been fully paid, final bill and settled), some 6 months later I then receive an out of the blue email from a DRA that BT have instructed.
Whilst the matter has been subsequently closed by the billing team, I am yet to receive confirmation as to whether the initiation of invoking proceedings via the DRA will impart a negative marker on my credit file. Therefore, I am keen to know the current status, as I am led to believe that even paying an outstanding amount to settle via a DRA (not the case in this instance) will have a significant impact on credit file/score.
I am currently having to monitor my own credit file to see what happens, when someone from BT should be taking ownership and be able to definitively inform whether a negative marker will not have been placed at that point, or is likely to be imminent, despite the issue being rectified/rescinded (from the point of view that I would then have to lodge a dispute to have the marker removed).
The amount of stress this has caused and effort in telephone calls to both BT and the DRA company have been significant.
What I find most ironic is BT have no problem in successfully communicating for canvassing of customer service satisfaction after my telephone calls, yet cannot initiate contact in any form for the aforementioned matter, then casually hand over to a DRA without further follow up.
