Not entitled to my £90 reward card even though i have photographic evidence it was offered.

[Bell412]

Hi,

I ordered BT broadband  15 days ago as i was a TalkTalk customers and could see TalkTalk were in financial trouble and about to go bust, when searching for a new ISP i noticed BT were offering a  £90 gift card (offer shown in my screen shot  below)  so I  decided it was the best deal and signed up, i have now been told in customer support online chat i am not entitled to this card i would like to know why, as i said it was the only reason i chose BT i could have got a cheaper broadband package elsewhere.

Having searched the forum i can see this is a common problem and several  answers have pointed to the fact the online chat bot got it wrong as they cannot look up advertising details i hope this is the case and i will soon be offered my £90 reward card.

Have any other members had to challenge them and did you finally get your card?

[garybs29]

Do you have an email stating reward claim tracked/started?

[andydenyer]

I see that there is an asterisk at the end of the line "Get a £90 BT Reward Card". That usually refers you to a footnote with the T&Cs and outlining any exclusions.

Did you take a screenshot of that footnote or any of the T&Cs relating to the offer?

[Bell412]

This is showing today with the same T&C's.

*Reward Card

You must claim your BT Reward Card within 3 months of placing your order on bt.com by entering your details on www.bt.com/manage/bt-reward-card/ and must activate the card within 3 months of issuance.

Following a successful claim, your card will be sent to the email account you signed up with. Offer, BT Reward Card & BT terms apply - www.bt.com/manage/bt-reward-card/

The card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230, pursuant to license by Mastercard International Inc. Mastercard® is a registered trademark of Mastercard International Incorporated. GVS Prepaid Ltd.’s company registration number is 09193070 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD

Please note that Reward cards can also be referred to as BT Reward cards – they are the same thing.

[Bell412]

I may have found the answer, when i searched online it said you can claim after your 14 day cooling off period which was yesterday i have now found this -

[Bell412]

Do you have an email stating reward claim tracked/started?

No i didn't get an email saying that.