My previous BT BB & EE TV package was ending soon, so I have "regraded" to a new BT BB account and "BT TV Entertainment" pack, which includes Netflix Standard with ads, plus NOW TV.
While still speaking with the BT advisor, I received emails from both Netflix and Now. Those emails required me to "verify" the email address, as that email address would be used to both verify and create an account for both Netflix and Nov.
I dealt with the Netflix email first. Followed the instructions in the email and created the account, and Netflix is working fine on the Box Pro.
However, following the same course of action with the NOW email, I am unable to view any content within the NOW app on the TV box, as it keeps stating you don't have " An Active Membership"
I am definitely using the correct and only email address for the NOW account. After all, they emailed me, to verify the email address!
I spoke with BT, and the advisor said the reason it wasn't working was almost certainly because the BT order date had not yet completed.
The BT order date has now been and gone, but NOW TV still shows me not having an "Active Membership".
Reluctantly, I actually decided to have a "Chat" help session with NOW, but as they have no access to my billing, as I am paying BT, they advised me to go back to BT again.
I was wondering if any of the moderators on here could do anything, or suggest what the issue could be?
I will be grateful for any positive replies.
Thank you in anticipation
