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Message 1 of 5

OLD ACCOUNT NUMBER

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HI.

I have an old account number that is over 2 years old, but is still my primary account number.

I have been trying to renew my contract that runs out in 2 weeks, but when I try to renew & accept my renewal offers in the basket, it comes up with unrecognised number.  Despite letting me order using my current account. 

Could someone please advise me how to remove the old account?? 

thanks

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Message 2 of 5

Re: OLD ACCOUNT NUMBER

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Hi @scotty74 welcome to the community and thanks for posting. I'm sorry, it's not something that you can do but I'll be happy to help you get that removed. I've sent you a private message so you can get in touch with your details.

Neil

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Message 3 of 5

Re: OLD ACCOUNT NUMBER

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Hi

Thanks for your recent posts on the BT.com community forum. Please can you reply to this Private Message with the following information and one of the forum moderators will get back to you?

Account holder name:
Account number:
Contact telephone number:
Email address:
Date of last payment to BT:
Amount of last payment:
Brief description of the issue:

Thanks
Neil
BT Community Moderator

Just to give you a heads up we aim to respond to you within 48 working hours. We are a small specialised team and as such, it may take us a little longer to get to you on occasions so please bear with us. If your issue is urgent and you cannot wait for us please feel free to contact BT via our Contact Us page and one of our colleagues from front line support will be in touch. Otherwise, we look forward to speaking with you shortly. Thanks for your patience and understanding.

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Message 4 of 5

Re: OLD ACCOUNT NUMBER

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Hi @scotty74, I've sent you a Private Message yesterday. Please would you check and reply back to the message.

Thanks

John

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Message 5 of 5

Re: OLD ACCOUNT NUMBER

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Hi @scotty74, thanks for your PM over the weekend to confirm that the BTID is now working ok.

Cheers

John

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