Can anybody help me with this as the situation is getting a bit desperate now!
I ordered BT Fibre through BT back in December and the order was repeatedly rejected by Openreach. After many calls this was escalated to Openreach and they have still not fixed it.
I have just moved into a new build house and it turns out that the reason for my order being rejected was there appeared to be an active line at the address. I sent a picture of the ONT serial number to BT and they confirmed that the serial number on the ONT did not match my address, hence Openreach reported that the line was already active.
It's now nearly the end of January and I still cannot get Fibre activated as I am waiting on a response from Openreach who are being incredibly slow. Please help!
did you try speaking with BT FTTP TEAM 08005874787 and see if they can help you