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Message 1 of 3

Offered Discount before Price increases

Trying to get my head around this. 

So I've been offered a ~£5 discount on my current Broadband Fee if I "upgrade" my current contract due to expire August.  However, if they take the £5 off, this will then be nullified by the March increases which are expected at 13-15%.

So I'll be paying more than what I had previously and now be locked into a new 2 year contract at still higher rate as opposed to seeing out the contract and either A) negotiating for a better deal with BT or B) going elsewhere with a competitor offering the same service for less.  I understand I'll be paying more for April to August by not taking the discount, but surely its better to wait and have other options on the table?

Please someone check my logic.

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Message 2 of 3

Re: Offered Discount before Price increases

I agree with your logic. It ties in with my recent offer of an upgrade ahead of my

August termination date.  Maybe there will be another offer in due course to enter a new contract using a new Smart Hub 3 device. It would be nice to know when SH3 will be on offer so that we can plan ahead.

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Message 3 of 3

Re: Offered Discount before Price increases


@ICBwrote:

...Maybe there will be another offer in due course to enter a new contract using a new Smart Hub 3 device. It would be nice to know when SH3 will be on offer so that we can plan ahead.


The latest rumours on the Smart Hub 3 (I say "rumour", but Mark is incredibly well sourced), is that it is expected to launch through EE in the first half of this year as part of the transition for standard retail consumers away from the BT brand.

A small minority of broadband and phone only customers are expected to stay on BT, so I suppose it may come to them, but it is most likely to be used as an incentive to switch.

@alan_mc - BT price increases are confirmed at 14.4% in March, personally I wouldn't be doing anything to recontract right now unless it was a mega deal that brought my costs down to the same or less than I pay now, after the increase is applied. Each to their own though.

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