Online bill

[AlanC5]

What has BT done to their online billing, I have been trying to view and download my latest bill for 2 days now without success, after logging in then selecting billing & payment a pale pink screen comes up with just a load of gobbledegook.  I have phoned customer services on 2 different numbers but get foreigners who you can barely understand ( I thought BT had moved their call centres to the UK now, obviously not) and the 2 agents I spoke to were only interested in getting me upgrade and sign up a new contact, I kept telling them that was not why I had called them and that I just wanted to view and download my bill, but that just fell on deaf ears, so I gave up and hung up. Thinking of changing providers, any ideas?

[gg30340]

Have you tried clearing your browsers history and cookies?

Have you tried a different browser?

[AlanC5]

Yes several times also tried Edge & Chrome, also done full virus scan, nothing works.

[Les-Gibson]

Do you see this link at the bottom of the page

  "Manage your bills and payments
                                             Download this bill as a PDF"

If so, try clicking on that

[gg30340]

Have you tried accessing the billing by using the drop down menu that appears when you hover your mouse over the "MyBT" at the top of the page rather than clicking on the "Your Bills and Usage" section on the main page?

[AlanC5]

That's not showing.

[AlanC5]

Tried everything, I have been getting online bills since 2010, the pages coming up now are a total mess with no information showing everything has xxxxx's on, it even says my contract expires on xx xxx 2021 but it really expires on 19 Feb 2026, no good phoning as they don't or don't want to understand.

[Ali_A]

Hi @AlanC5 

Do you have the same problem if you try to view the account and bills through the BT app? 

Ali 

[AlanC5]

Sorry don't know, only use laptop.

[Katie_B]

Thanks for getting back to us @AlanC5. 

I understand you do not wish to call, however our technical care team are in the best position to be able to look into this further. 

Katie