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MarkSmith
Beginner

on ‎10-10-2022 16h23

781 Views
Message 1 of 5

Orders

Hi, I ordered an upgrade to fibre on 14/09/2022 and was given the date of 10/10/2022 for installation (today). A new Hub and phone arrived last week but I have heard nothing from either Openreach or BT and the Order Tracking give little away as to the status of this order other than Openreach should be here doing something..

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4 REPLIES 4
licquorice
Distinguished Sage
Distinguished Sage

on ‎10-10-2022 16h27

773 Views
Message 2 of 5

Re: Orders

Have you tried ringing the FTTP team 0800 587 4787 to find out what is happening?

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iniltous
Distinguished Guru

on ‎10-10-2022 16h28

772 Views
Message 3 of 5

Re: Orders

An upgrade to what type of ‘Fibre’ , upgrading to FTTC from ADSL or from a standalone phone line doesn’t need an installer visit to your home , if it’s an upgrade to Gfast or FTTP does…today ( 10th Oct ) Openreach are on strike so you are unlikely to get anything done today.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎10-10-2022 17h03

752 Views
Message 4 of 5

Re: Orders

@MarkSmith 

They are on strike today, so will not be coming.

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MarkSmith
Beginner

on ‎10-10-2022 17h10

742 Views
Message 5 of 5

Re: Orders

🙄 Missed that one, pity this wasn’t mentioned in the Order Tracking. So much for technological progress..😂

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