Orders

[MarkSmith]

Hi, I ordered an upgrade to fibre on 14/09/2022 and was given the date of 10/10/2022 for installation (today). A new Hub and phone arrived last week but I have heard nothing from either Openreach or BT and the Order Tracking give little away as to the status of this order other than Openreach should be here doing something..

[licquorice]

Have you tried ringing the FTTP team 0800 587 4787 to find out what is happening?

[iniltous]

An upgrade to what type of ‘Fibre’ , upgrading to FTTC from ADSL or from a standalone phone line doesn’t need an installer visit to your home , if it’s an upgrade to Gfast or FTTP does…today ( 10th Oct ) Openreach are on strike so you are unlikely to get anything done today.

[Keith_Beddoe]

@MarkSmith 

They are on strike today, so will not be coming.

[MarkSmith]

🙄 Missed that one, pity this wasn’t mentioned in the Order Tracking. So much for technological progress..😂