Ordi request

[Charliie]

Hello, I moved house back in november, to a new build and my old BT package followed with me. I am now trying to upgrade to fibre (as I had copper before)   but the bt site says maximum number of tries to find address when I try to order.

I messaged open reach who advised me I do have full fibre access at my new address and to raise an ORDI request with BT.  How would I go about this?

[iniltous]

When you say new build , presumably you mean  a modern ish house that has  copper pair infrastructure (  that’s what you currently have your service over  ) but FTTP is now apparently available ( as a retro fitted network and is effectively ready for orders and is outside your address ) but you can’t order it due to some address data corruption ? 

Put your address in here , does it show WBC FTTP as available ? , is your address shown exactly as you know it ( not similar or pretty close )  , if your  address is not shown at all , or there is a similar version but not exactly the same , check very near neighbours, what does their addresses show .

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

You will need to call BT if an ORDI is needed , all that does really is align the Openreach records with the Royal Mail records , have you ever checked your entry on the Royal Mail website ?

[Charliie]

My neighbours all are available on there

However mine when I type my address comes up as 1 and 140, 140 cannot be found, 1 can

[iniltous]

Sorry I don’t follow , what is your address obviously do not provide the full address just the house number and street name , and if no exact match , what are the similar ones, is there anything out of the ordinary about your address compared to neighbours that can order FTTP ?

[Charliie]

Sorry! So 140 balmoral avenue, they cannot find, but when I type this is it also suggests 1 balmoral which shows fibre (i think they haven't updated my address from 1 balmoral avenue to 140)

138 balmoral avenue and 142 balmoral avenue both come up showing full fibre immediately 

[iniltous]

So your address is No. 140 ,Balmoral but there is no entry on the BTw checker ? ,

TBH  when  asking if there were similar entries , I was imagining something like No.140a , or a house name , for example, ‘Dun roaming’ , 140 Balmoral , not No.1 or No.14, presumably there is a genuine No.1 and No.14 Balmoral Avenue, the problem is if there is no entry for 140 between 139 and 141 Balmoral, or if odds and evens have different post codes , between 138 and 142 Balmoral, does Balmoral Ave have multiple postcodes ?

If you check the RM postcode checker , is No.140 on that site ?, if it’s missing on there , you probably need it added before the OR site (which effectively uses a RM address file ) can be updated , so you would need to advise RM of your missing address , it would be odd though, as how do you get letters , parcels etc. if no entry on that site .

If the RM does show it , then ORDI is needed , just out of curiosity what does your current BT bill show as the address , or the email confirmation of the contract ( if you still have it )

[Charliie]

Yeah it is an odd one, royal mail checker, does show my address 140 balmoral avenue when I put in my postcode 

On my bt app it shows my address as 140 balmoral avenue,  but the billing shows my previous address still

[iniltous]

Unfortunately, you need to call BT , something clearly went wrong when they set up your house move

[imjolly · Accepted solution]

you could also try contacting the billing team using message now and see if they can help you

https://www.bt.com/help/contact-bt/account-and-billing/broadband