PRODUCT MISSING FROM MY ACCOUNT

[ASF]

Hi, my account in MY BT does not show all my products, missing is the discovery+app including TNT sport on a rolling contract. Have phoned twice to try and resolve but BT could not help me, it looks like my only option is to make a complaint. Hope the moderator can help 

[ASF]

Hi,

i recently upgraded to full fibre, digital voice and changed TNT sports from the Sky Platform to the app only on a rolling monthly contract. All are working fine.

My BT Portal only shows Broadband and Digital Voice, and not the Discovery + app inc tnt sports. I have contacted BT, they say they agree i have these products but  didnt seem to know  how to correct the records. Would be grateful for any suggestions how to resolve. 

[Manatarms84]

Sometimes the TV stuff is in the broadband tile. If they are not there then BT would need to sort it.

[ASF]

thankyou for your reply, i dont have the tv package, i have the discovery+ app with tnt sport on a rolling contract.  I'm sure there used to be a tab for this also in MY BT.

[imjolly · Accepted solution]

The mods no longer have account access so you need to phone Cs 03301234150 or try message now and contact billing  https://www.bt.com/help/contact-bt/account-and-billing/broadband

[ASF]

thanks for the reply, i phoned the number you show twice yesterday with no resolution.

[imjolly]

@ASF 

then try message now with billing

[ASF]

thankyou, after a long message conversation looks like its now resolved. many thanks