Package prices

[homerhotspur]

The point I am trying, badly, to make is I am currently in contract and am paying approx £31 for broadband, £20 for line rental and £8 for calling plan , so around £60 per month and then they are suggesting I can renew for £33 per month but clearly this is really 33 + 23( new line rental ) + say £11 for calls, so my new offer is really £67 per month., despite the initial appearance of it including line rental

[rbz5416]

As has already been said, line rental is no longer billed separately & hasn't been for a while. So it sounds like there's some sort of error on your account. I'd start by having a conversation with billing & ask for an explanation of why it's being charged.

[licquorice]

Exactly!!

[homerhotspur]

The bill says that the £30.88 Broadband charge includes Line rental saver ( which I paid in a separate lump sum at a rate of 19.99 per month). Are you sufggesting that the 30.88 should include the line rental cost and I should not have had to pay this lump sum?

[rbz5416]

The equivalent cost of line rental should be deducted from the broadband cost when you pay in advance with Line Rental Saver. So it looks like an error. As I said, you need billing to explain what you're being charged & why.

[homerhotspur]

Ok I certainly will, but can't see the correct price would be around £11 per month for the Broadband.

Can anyone else confirm whether they are in the ball park of paying around £50 per month for combined Halo 2 and line rental, however it is described ?

[homerhotspur]

Broadband Package: £50.87/month £30.88
Includes discount of £19.99/month for Line Rental Saver (ending 20 Jul 2022)

700 Minutes Calling Plan: £7.98/month £7.98

seems to be included, so the confusion will persist until I speak to someone on renewals

[yorkspark]

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@homerhotspurwrote:

Ok I certainly will, but can't see the correct price would be around £11 per month for the Broadband.

Can anyone else confirm whether they are in the ball park of paying around £50 per month for combined Halo 2 and line rental, however it is described ?

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i pay £42.99 for fibre 300 and payg phone calls including line rental, line rental saver is also a waste of time.

[yorkspark]

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@homerhotspurwrote:

Broadband Package: £50.87/month £30.88
Includes discount of £19.99/month for Line Rental Saver (ending 20 Jul 2022)

700 Minutes Calling Plan: £7.98/month £7.98

seems to be included, so the confusion will persist until I speak to someone on renewals

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so your paying £50.87 a month for your package, then you get your rental saver discount of £19.99 a month making it £30.88 per month bill.

700 min call plan is £7.98 per month, so £30.88 pcm plus £7.98pcm = £38.86 pcm bill. so if your paying more you need to be asking billing for an explanation

[homerhotspur]

can I just clarify that you are saying line rental is included in that 42.99?