Payment issues! Being Overcharged

[Unhappyuser65]

I dont understand if i agreed to a fixed price for 24mths how is it i am being charged more,i am already unhappy with the service that is provided from day 1 and because i have been unwell and had a lot of deaths in the family i overlooked checking my bills,only to come now and find out i have been charged extra.Can someone please explain to me how this is happening as i am considering ending the contract as this was the worst decision i have made for a broadband provider.😡😧🤢

[imjolly · Accepted solution]

The contract you agreed had an auto increase built in of CPI + 3.9% which takes place on 31 MARCH each year.  If you end your contract then you will have termination penalties the magnitude will depend on the length of contract remaining

[Unhappyuser65]

Thank you for your reply,your user name suits you👏

Accept as solution

[Unhappyuser65]

Forgot to say that yes they did charge a different cost in April and then it changed again and thats the reason why i was confused as to what was going on.