Playstation 5 delivery

[luke4321]

Hi, 

I recently ordered a PS5 from the online store over a week ago however the shipping company have not yet received it. I’ve tried to contact BT but have received no reply. Has this happened to anyone else/ does anyone have any advice?

Thanks

[Keith_Beddoe]

@luke4321 

You would need to contact the BT Shop, which is totally separate from BT Broadband and Phone.

https://shop.bt.com/help/policies/contact-us