Please HELP !

[RichardM01]

Can ANYONE please help ?

We have had 2 complaints in since our loss of service since mid December, both of which have been closed without completion.

Every time we contact the call centre we get a different opinion.

We have now had a letter threatening bailiffs ! BTs advice has been to ignore it !

We are at our wits end.

Could someone ( anyone ) please take ownership of this problem.

Yours sincerely 

Richard 

[mod edit: removed personal details from the community]

[imjolly]

If you have had letters from bailiffs have you stopped your direct debit and are therefore not paying BT?

[Kodikid]

You now need to involve Ofcom 

Also issue a letter of dispute (template letter online)

Bailiffs are really only used for non payment 

Maddening paying for something you're not receiving but canceling payment often makes things worse 

[gg30340]

Ofcom do not deal with individual complaints about broadband or billing.

You will need to complain to BT then if it is not resolved in 8 weeks get a deadlock letter and take your complaint to a dispute service.

https://www.ofcom.org.uk/make-a-complaint/complain-about-mobile-phone-or-internet-services/billing-a...

[Leanne_T · Accepted solution]

Morning @RichardM01 

Thanks for coming back to the community. 

I would like to see what we can do to help and have sent you a private message for some extra details. 

Speak to you soon. 

Leanne.