Price Rise Email Disappeared (Recalled?)

[ManicInfinity]

Hi all,

Wondering if anyone else has seen the behaviour? (and before you ask I am an IT Professional (software developer) so I know what I am talking about).

Yesterday (12th Feb) I received an email from BT detailing the inflationary price increase that I shall be incurring for my broadband product from 31st March 2024 - as we all explaining how the line rental saver shall be applied for the last few months of my remaining term (as it is now a discontinued product). Apart from the unhappy news of another price increase, all is well.

However within a few hours the email disappeared. I have my own Exchange Server so I know I didn't delete it by accident as such emails remain recoverable for months afterwards and it does not show as deleted. It hasn't been marked as spam and moved into that folder either or been 'archive' accidently (another Exchange Server function).

The only explanation is that BT recalled the email (and because I use Exchange and not something like Gmail) the recall succeeded. Perhaps they are trying to gas-light me and make me think I am going mad lol. @BT have you recalled it?

Has anyone else received an email detailing their price increase in the last few days and/or seen that email disappear? 

Cheers

Ade

[Rosco2]

Strangely enough, whilst trying to get my Fibre Broadband fixed (since 30th Jan with no result so far) I noticed the same email it only arrived this morning dated 13th and this is the 14th and I think it was a price increase of £3.95 or thereabouts. You can imaging my delight as I'm getting no Fibre Broadband service at all and they want more money............................. FFS

and yes I suspect they have withdrawn the e-mail as I cannot find the email now.

[ManicInfinity]

Well the mystery deepens - spoke to BT today who confirmed an email was sent to me on the 12th - the one I saw that magically disappeared and they agreed to resend it - which arrived promptly but had an issue with displaying the pound sterling symbol throughout. 

I’ve been onto my exchange server admin portal and requested a message trace log for the period to try and get to the bottom of what’s happened. Emails can’t just disappear!

[Rosco2]

Like many huge organisations there will be an element of organised criminality within the company.

They aint going to admit it however my last tete a tete with BT in 2023 caused a flurry  of spam to my private email address.

So add in some tech wizards and some harvesting of data that you can sell, and you have the perfect crime. 

The missing email is concerning as it is probably 2 weeks too early for BT to inform us of yearly price hikes. !!! We will just have to wait until the real email arrives or not

[Ian113]

Hi 

I got my price rise email yesterday 1st March 2024 but when I click on any of the many links they all give an error message.

This site can’t be reached. Check if there is a typo in intelli-direct.com.
DNS_PROBE_FINISHED_NXDOMAIN

Its not disappeared yet , although I'm fairly sure I got price rise email last year that had no price rise info that then disappeared. 

[Normbo]

I've just had the same experience. A few days ago I received a BT email saying my BT Mobile SIM only 12-month contract had expired. Among the options offered was renewal of the same calls/data package for the same price for another year.

With the email open in front of me, I called BT to confirm that I wanted to continue as before. However, I was then treated to a presentation about how ALL my services as a residential and mobile customer were now run by EE – before being given a list of more expensive mobile options under the new banner.

So I simply kept quoting the email, which I was told was an "automated" message – and which, I got the impression, was an annoying hindrance to the sales guy.

But he couldn't deny its central offer to carry on as before. So "no change", much to his apparent irritation.

Having finished the call, within seconds I went back the email screen. The original message had completely disappeared, nowhere to be found. Funny that.

[chrisjp]

"But he couldn't deny its central offer to carry on as before. So "no change", much to his apparent irritation."

It seems BT's & EE's telephone agents are so heavily incentivised to upsell services that they try every trick in the book (and some outside the book as well) to get anyone who calls them to agree to more expensive "deals". They then get very irritated if the punter refuses to cooperate with them.
It really is about time BT and EE ceased this practice, and paid their agents a decent basic wage so they could get back to actually providing a service to the customers.

[Keith_Beddoe]

Probably best never to ring about prices, even if you are out of contract, as it going to end up costing more than just staying on a rolling monthly contract, as you will not be disconnected just because you have come to the end of your current deal.