Price of broadband

[Stevek1]

I currently pay nearly £80 pm to BT for just fibre broadband. The fastest I can get is about £30mps download where I live. I have no landline or any other service.

Is this a typical price that others experience and generally do you think its expensive.

I want to complain to Ofcom but first I'm following a bit of proper process.

[Kimberlin]

@Stevek1 

You haven’t stated what type of fibre you’re on? FTTC or FTTP?

Are you still in contract with BT?

Just for comparison, I’m on 500mbps FTTP paying £33.99 a month, no phone and I’m not with BT.

How long have you been with BT?

[gg30340]

Yes that is expensive.

What package are you on?

Was this the price you were given when you took out the package or were you totally unaware of what you were buying?

[Stevek1]

It was a full fibre package but only limited to the fastest they could provide around here. There is no FTC available.  There are no other services provided ( mobile, tv, landline) i had them all removed. I have been a BT customer for around 40 years - but this time unfortunatley becasue i am i'm a rural loacation i have limited other suppliers

[Stevek1]

Hi  there is no FTTC in ths area and the contract with BT is the usual rolling one which they increase yearly for no additional services.

The fastest downlaod in this rurla area is 30mps ( which i can live with) so i just ensure i don't pay for a faster speed which they can't provide in any case.

I guess i,ve been with BT for over 40 years on one property or another.

sadly limited providers in my area.

[licquorice]

I think you mean you have FTTC and that full fibre FTTP is not available.

[WSH]

They'll charge whatever they can get away with.

I've just been in a similar situation myself because I chose to remain out of contract for 5 years.

Even if you have limited providers, I'd implement a move somewhere else and then see what is available.

[chrisjp]

£80 per month for a 30Mb/sec service is indeed VERY expensive.
I'm on FTTC and get around 60Mb/sec and pay around £60/month which I consider too high. It's a Halo "deal" which I was persuaded (tricked?) into quite a few years ago when I was offered VDSL FTTC instead of the ADSL that I was previously on.
The price has risen steadily ever since. My contract ends in Jan 2026 and that'll be the time to take a deep breath and see if I can get the HALO useless add-ons removed!

[Kimberlin]

@Stevek1 

Yours is a sad but typical account seen throughout this forum of customers who for reasons known only to the individual concerned, are paying far too much for what has become an essential part of everyday life.

As has been already mentioned, you’re most likely connected to Fibre To The Cabinet, just how far the cabinet is from your residence, is another matter. As you’re with BT, you will have other ISP options available. Just looking at some of the fibre only packages available and the speeds you state you’re getting, you shouldn’t be paying much more than £25 a month.

The onus is very much on you to initiate a switch, unless of course you want to spend the time and effort negotiating with BT Retentions, and if you’ve read the accounts of others speaking to the faceless drones in the call centres, it comes with varying degrees of success or failure. Judging by your post, you’re clearly unhappy with your situation, it’s time to do something about it.

[gg30340]

@Stevek1 

You have still not answered what package you are on other than saying you have no other services.

It is possible that you are paying for an expensive package in the belief that you would have been able to get higher speeds when in fact your line may only be able to support your 30Mbps speed and you could have been on a cheaper package.

You have also said that you are on a "rolling" contract. If that is the case you will not be getting any discounts that you would get if you were on a "Fixed Term Contract".

Regardless, if you are on a higher priced package that would be of no use to you or not you are still paying far too much based on the information that you have supplied so far.

You need to check on your MyBT and click on "Track my Orders"  Then click "View Order Summary" of the last order that is showing. This will show what products you have. Post the information here and this will allow the forum members the chance to advise you how to get a better package and price unless of course you wish to leave BT for another provider.