Problems paying my bill

[Kerryb72]

Hi I don't know what to do so I'm hoping someone can advise me what to do.

My broadband has been restricted till I pay the full amount of the bill which is £20 left to pay 

My next bill of £54 will be due on the 15th of this month .

I'm in no position to pay this until I next get payed at the end of the month due to personal problems,I cant even pay my phone bill which has also been restricted so I can't even ring bt to discuss this.

So please if anyoneone can advise me what I can do it be very much appreciated 

[gg30340]

You will need to contact BT and explain your problem to see if you can get more time to pay.

See link

https://www.bt.com/help/account-and-billing/payments--bills-and-charges/how-do-i-pay-my-bill-/can-i-...

[Kerryb72]

Hi and thanks for your reply what ways other then ringing them Is available i can't call them as I have no phone

[Kimberlin]

@Kerryb72  Do you not have a trusted family member or friend that you can ask to make a call using their mobile phone? Alternatively, if there is a public phone box anywhere near you, you can make a call on BT’s freephone number, 0800 800 150.

Either way, if you’re struggling with debt, you may need to contact a debt advice service or charity for support.

[gg30340 · Accepted solution]

If you click on the BT contact us in the link you can get an option to use the on line chat.

Calls to BT 0800.1234.150 are free.

https://www.bt.com/help/contact-bt

[Kerryb72]

Yes i will sort it tomorrow when I see my friend.
Thankyou

[Kerryb72]

I've tried this many times when I click on message now nothing happens.

[imjolly]

Try contacting billing using message now

https://www.bt.com/help/contact-bt/account-and-billing/broadband