Hi, I also haven't received the voucher along with my referal.
I got an email from BT saying my friend has paid his 1st bill and now we are eligable for the voucher promotion. this was back in April (email received 25th April). I did reply stating we both haven't received the voucher but I did not get a reply.
Can someone look into this?
Solved! Go to Solution.
I'm a moderator on the Community but I work for BT. This is something that would be best handled by my team.
I have sent you a private message that you can reply back to my team through. It'll take us a couple of working days before we can pick it up but we will help you.
Thank you for sending in your details. I've opened a case on your account and I've passed on your details to the promotions team for them to investigate.
I'll post back as soon as I get an update.
If you need anything in the meantime, please drop me a reply to the PM I sent you earlier.
I've had an update from the Promotions Team. They confirmed that you are entitled to the voucher and have placed an order to have one sent to you. You should receive this in the next few days.
I've sent you a Private message as well. If you have any questions or need anything else, please feel free to drop me a reply.