The technical team did give me back access and the ability to see bills- but I still can’t manage any flexibility in my TV package.
The online chat technical support person said this was a fault they are working on and will be fixed with the next upgrade - but the technical support person on the phone said that there is no flexibility in the package! This last comment cannot be true as this is the feature the TV package was sold to me on and it clearly says on the site ‘Manage your TV extras - you can add or remove any of your TV extras each month’. Lower down it says I can manage Now TV and Netflix but all I get is error messages if I try to do this. Very confusing.
